Recruiting By The Numbers - Industry Benchmarking for 2021

Recruiting By The Numbers – Industry Benchmarking for 2021

We are starting to define a standard, industry recruiting benchmark report that all companies can work to get to so we can have apples to apples conversations around recruiting metrics.

Listen in on what our panelists have to say and chat message with the other audience members.

This event is part of the “Let’s Talk Recruiting” series where a panel of recruiting practitioners get together online and have a conversation on a variety of topics related to corporate recruiting.


Click to Play the Recording


Our Panelists…

Name & LinkedIn Profile Group Title Company
Dan Cadigan TA Leaders Director of Talent Acquisition 4G Clinical
David Lucero TA Leaders Senior Director, People Services Business Partner & Global Talent Acquisition Global Eagle
Malia Jorgensen TA Leaders Director of Talent Acquisition Nortal US
Trent Cotton TA Leaders VP Talent Acquisition & Retention Bureau Veritas Group

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We asked our attendees, “What is one thing that you do that get’s the most out of LinkedIn for you?”

Here are their answers:

  • Applicants per posting
  • Application completion
  • Average employee tenure
  • average req loads/volume
  • candidate cycle time
  • Candidate Cycle Time
  • Candidate Cycle time (TTF from application received to hiring decision made)
  • Candidate experience
  • Candidate experience
  • Candidate Interview experience, DE&I
  • candidate source
  • Candidate source & number of recruiter phone screens
  • candidate/hiring team experience
  • Cost per hire
  • cost per hire
  • cost per job
  • CPH
  • Customer (manager) satisfaction
  • Daily activity in your ATS
  • Diversity
  • diversity
  • Diversity % of Diverse candidates | Talentpool benchmarks | Avg Interviewed
  • Diversity and Inclusion Goals
  • diversity and inclusion hires - what benchmarks you want to set in place for departments, offices, management levels, etc.
  • Diversity metrics
  • DIversity!
  • duration of candidate experience (from application to offer)
  • Funnel Data
  • Hiring manager interviews
  • Hiring Speed + Candidate Experience
  • HM Screen to Offer Ratio
  • how many of those you recruit stay at the company/build tenure
  • How to factor in the difficult to file different types of roles; what metric? Easy, Med, Hard, or something more granular?
  • I'm not really sure, so far we are not too metric driven.
  • Interview to hire ratio
  • Interview to hire ratio for multiple openings
  • interview to offer ratio
  • level of hire- Grading- seniority of hires
  • Manager unresponsiveness
  • Net promoter score
  • Networking
  • Number of emails 😉
  • number of interviews
  • number of quality candidates
  • Number of screenings conducted
  • offer acceptance
  • Pass through rate
  • pass through rate (% of people that recruiter sends forward that hiring manager also advances)
  • Passthrough rates: 1st round with a hiring manager to the interview team and evaluating the numbers moved to the 3rd round
  • Phone screen to onsite stage
  • Point in process of candidate attrition
  • Positive candidate experience
  • Qualified applicants
  • Quality of candidates sourced
  • Quality of hire
  • Quality of hire
  • Quality of Hire
  • Quality of hire
  • Quality of Hire (perf reviews), Tenure of Hires (1 - 3+ yrs down the line), DEI Hires, source
  • Quality of hire as measures by retention and promotion over time
  • Quality of hire/tenure
  • quality of hire; recruiter conversion rate
  • Registered (prescreened) candidates
  • rejected offer
  • Resumes sourced to fill
  • retention
  • retention
  • Retention rates & Offer to Acceptance
  • Source
  • Source - how did candidate find out about the opening
  • Source, budgets are tight right now, need to know what is working for you to know when to put your money to ensure ROI
  • Sourcing metrics. # of InMails
  • Tenure
  • The percentage of candidates that had hiring team interviews after a recruiter phone screen
  • Time in each stage
  • time in role - retention
  • Time to first screen?
  • Time to Onboard when internal changes are taking place simultaneously
  • Time to slate.
  • Time to source
  • Time to source
  • Turnover less than 2 years

Chat Messages from the Session…

10:04:34 >> From  Sean Rehder : Feel free to add any comments or questions here in the Chat area.

Make sure as an attendee, if you message something in the Chat area that you select “All Panelists and Attendees.” 

The default is just to Panelists but I want everyone to see the messages coming through.

10:09:06 >> From  Jan Zizzo : how many hires do you hire a year

10:10:10 >> From  David Lucero   to   All panelists : At Global Eagle -would estimate that we are hiring about 200 roles on an annual basis

10:10:23 >> From  David Lucero : At Global Eagle -would estimate that we are hiring about 200 roles on an annual basis

10:11:10 >> From  Mona Dhillon   to   All panelists : Dan- What is your ATS- system ?

10:12:58 >> From  Natalie Nowak : Are you all tracking time to fill open positions? And are you planning on a typical vacancy period post resignation on a backfill? If so, what’s the typical period?

10:13:34 >> From  Justin Rowland   to   All panelists : Sean, what % would you say is avg for unviewed candidates and obviously 0 is the goal but what would be a good benchmark?

10:14:13 >> From  Daniella McDonald : In my last company we had a high unreviewed number because hiring managers didn’t know they had candidates to review. So we set up email notifications in iCIMS so the hiring managers would get emails when they had new candidates which helped cut that number down.

10:14:21 >> From  Jonelle Wilson : Wouldn’t you be able to limit the amount of new candidates coming in if you put parameters on how long you have a position posted? i.e. open and post for 1 week, close to review. Repost if necessary, keep close if have acceptable amount of candidates you’re interested in

10:14:37 >> From  Malia Jorgensen : My company (Nortal) hired 201 last year – globally

10:15:26 >> From  Sean Rehder : for senior level positions or hard to fill roles, the goal should be under 10% un-reviewed rate.  Low rates equal faster times to hire also it seems.

10:15:39 >> From  Freddie Martins   to   All panelists : Sorry all for not turning my camera on but something happened to it last week and I’m waiting for a new laptop from IT

10:16:21 >> From  Justin Rowland   to   All panelists : We keep posted keep until offer accepted, which from the start of 2nd rd interviews to that point, they can pile up but we would rather capture them for cross submission, ATS sourcing, etc.

10:17:04 >> From  Malia Jorgensen : We also keep them posted until offer is accepted. We then pivot any interesting candidates to other openings.

10:17:23 >> From  Justin Rowland   to   All panelists : Ok, keeping myself honest, I am currently at 34%, mostly IC’s and just closed 3 reqs where all were viewed, so actually would’ve been lower 2 days ago.

10:18:13 >> From  Jonelle Wilson : Sean, where are you getting that 10% number?

10:18:21 >> From  David Lucero : Natalie – our org does in fact track “time in role” post hire – key to know that our efforts are paying off – but also key to understand so many other variables that impact the person “Staying” – i.e. onboarding, work being done vs. what was recruited for – etc.

10:18:25 >> From  Daniella McDonald : Agreed @Malia. At my last company they even liked to keep some jobs open until the candidates showed up to their first day.

10:19:27 >> From  Jonelle Wilson : @David yes, those need to be measured to determine quality of hire

10:19:40 >> From  Marie deGroh   to   All panelists : If Recruiters are not able to keep up with reviewing new applicants on their reqs, they may have too large of a req load or they don’t manage time as well as they should. In my recent roles which haven been with F500 companies, we haven’t measured from time of vacancy, just from time posted. We have also put reqs on hold to push the breaks a bit, and repost if needed. I love the time in role metric @David!

10:19:49 >> From  Malia Jorgensen : @Daniella I can see the benefits of that as long as you are transparent with candidates about the viability of the opening. We have a lot of repeated roles so we can easily pivot people

10:19:49 >> From  David Lucero : We do not fully close out our requisitions until the person’s background and other screening requirements have been completed.

10:19:51 >> From  Freddie Martins   to   All panelists : I totally agree with you on that Dan

10:20:01 >> From  Jonelle Wilson : and to understand what goes into increasing the quality of hire

10:20:16 >> From  Freddie Martins   to   All panelists : We do the same here at Signify David

10:20:18 >> From  Natalie Nowak : Thanks David!

10:20:20 >> From  Sean Hanna : Does anyone look at reviewing performance around quality of hire? Either actual perf rating or collecting feedback from manager 6 months or 12 months in?

10:20:52 >> From  Justin Rowland   to   All panelists : What is the exact formula for cost per interview?

10:21:14 >> From  Jonelle Wilson : @David Why is that – is it a system limitation or intentional due to “fall off” after acceptance?

10:22:13 >> From  Malia Jorgensen : @Sean we helped HR add some questions around quality of hire to their manager survey which goes out in several stages after a new hire starts.

10:23:58 >> From  Natalie Nowak : And are harder to fill positions weighted with “more” points? Do hiring managers understand that as a concept?

10:24:05 >> From  David Lucero : @Jonelle – it is intentional due to washout/people.  This has not been so much of an issue nowadays with the impact to covid.

10:24:21 >> From  Mona Dhillon   to   All panelists : Yup – we also do promote rate (only at 1 yr mark)

10:24:45 >> From  David Lucero : @Natalie – YES- our “Time to Fill Metrics” change  based on type of role…i.e. Executive search.

10:25:58 >> From  Jonelle Wilson : Yep NPS

10:26:01 >> From  Marie deGroh   to   All panelists : I was an Agile Recruiting Scrum Master at my last company. It worked so well to have a daily stand-up, a dedicated Headcount Owner from the business and a team of Recruiters and Sourcers focusing on filling a set number of ranked roles in a set sprint time. It’s great when you have the buy-in from the business!

10:26:35 >> From  Jonelle Wilson : @Trent Do you happen to have an agency background?

10:27:18 >> From  Jan Zizzo : Question for Trent:  Do you survey the candidates you do not select?

10:27:30 >> From  Sean Hanna : How are folks measuring Diversity outside gender, specifically when measuring race/ethnicity outside the US?

10:28:00 >> From  Catherine Hansen : @Panelists, what are the inputs into “cost per hire”?

10:28:36 >> From  Peter Garneau : I love this metric!

10:29:36 >> From  Audrey Fong   to   All panelists : Trent – Do you use Jira for your ATS?

10:29:54 >> From  Mona Dhillon : Does anyone use Geckoboard for recruiting metrics

10:30:08 >> From  Peter Garneau : @trent   – would love to pick your brain more about quits within 90 days and whose decision was it to hire them.

10:30:56 >> From  Peter Garneau : Interested in seeing Hiring Manager Surveys about recruitment support that others may be using.

10:31:08 >> From  Freddie Martins   to   All panelists : Trent – are hiring managers required to fill out the survey and if so, how do you hold them accountable to do so

10:32:34 >> From  David Lucero : @Catherine. Cost Per hire = Total international + external Recruiting costs/Total # of hires in a given time frame OR per requisition/role being hired for

10:38:43 >> From  Jonelle Wilson : Yep! I created an algorithm to illustrate the cost of someone not being in the role that we need someone in

10:39:06 >> From  Jonelle Wilson : It costs us X each day we don’t have someone in that role

10:41:10 >> From  Jonelle Wilson : Absolutely – AWS Cloud Eng versus a helpdesk resource is going to vary

10:41:16 >> From  Jonelle Wilson : It’s not just “IT”

10:41:33 >> From  Sean Hanna : Curious if anyone Is bringing in external benchmarks? Right now we are leveraging LinkedIn Talent Insights for Gender diversity of the talent pool and some publicly available tech benchmarks on gender/race

10:41:33 >> From  Freddie Martins   to   All panelists : David – we also der the type of role and the difficulty of the role when looking at TTF

10:42:42 >> From  Jonelle Wilson : Do you utilize the supply and demand functions of the tools you use (LI/ CareerBuilder/ etc.)? In order to drive those conversations around time to fill and costs for recruiting?

10:43:38 >> From  Catherine Hansen : @Jonelle / panel – what are inputs for measuring cost for NOT having talent in the role?

10:43:46 >> From  Trent Cotton : @jonelle we do use those types of tools but we leverage our sourcing tool Hiretual which provides insights for particular jobs

10:44:12 >> From  Trent Cotton : We usually provide this during intakes on the non high volume roles

10:45:54 >> From  Roseanne Donohue   to   All panelists : yes we measure candidate cycle time: apply to offer accept

10:46:05 >> From  Peter Garneau : We look at HIRING SPEED.  Date of apply on-line to accepted offer.  In essence, how long it takes for a candidate to get hired in our organization.

10:46:16 >> From  Jonelle Wilson : @Catherine it’s somewhat inexact because you’re looking at overall loss of production, how much the people you’re putting the extra work on in the group and cost of absenteeism due to overworking

10:47:02 >> From  Catherine Hansen : @Jonelle – ya that sounds tough.  Sounds like those numbers would come from other teams

10:48:04 >> From  Steven Green : For those that have a separate sourcing team working in-front of recruiters (to expedite pipelining), do you track sourcing team “assists” to the recruiting team?

10:48:07 >> From  Paolo Encarnacion   to   All panelists : What is your benchmark of a healthy pipeline source e.g. referrals vs application vs passive candidates?

10:48:36 >> From  Steven Green : Do you track employee referrals as a dashboard item?

10:49:12 >> From  Daniella McDonald : In my last position our learning and development team sent new hire surveys at 30 days and 90 days. The 30 day one did include questions about their recruiting and interview process.

10:49:29 >> From  Jonelle Wilson : @Catherine Yes, it’s not an easy figure to gather and HRIS information is needed, along with information from PMs that have resources on the team that you’re working with to get their hours expended on projects and external data on cost of absenteeism

10:52:27 >> From  David Lucero : @Paolo – that’s a tough one as you also should be considering the type of position.  We are measuring # of viable candidates for our pipeline requisitions for high turn roles (AP/AR, HelpDesk, etc.).

10:52:35 >> From  Roseanne Donohue : we do a new hire survey after 30 days online

10:53:30 >> From  Roseanne Donohue : we do HR check in calls with new hires after 2 weeks, 30 days and 90 days

10:54:52 >> From  Yvette Kamperin   to   All panelists : What ATS are the panelists using?

10:57:59 >> From  Jonelle Wilson : The quality of hire is an important metric as well because if you increase the quality of hire, you can potentially drop the amount of people you hire per year due to lower attrition. If you lower your hires by 5 of candidates with an average salary of 100k = 1/2M savings to the company just in salaries

10:59:36 >> From  Sean Hanna : Thanks all for the great convo, have to jump for another call!

10:59:52 >> From  Jonelle Wilson : We do in Healthcare – we have residency programs and “winter plans” based on metrics that we see and we utilize external data as well. i.e. we looked at Australia’s numbers since they just came out of winter to see what their flu numbers were this year to plan for our hiring here

10:59:56 >> From  Steven Green : Sean, good point on tracking req types.  Especially for volume positions of similar types, reasons why backfill rate is higher in some departments vs. others. Finesse’ to examine reasons why vs. put managers on defensive must be practiced to get ‘buy-in’ on teamwork.

11:00:00 >> From  Daniella McDonald : Thank you to everyone. I have another call to jump to.

11:00:24 >> From  Jonelle Wilson : @Trent so do we

11:00:40 >> From  Jonelle Wilson : Yep – their flight risk

11:00:43 >> From  David Lucero : Global Eagle ATS is currently Taleo, but looking to move to Oracle Cloud Recruiting

11:00:48 >> From  Paolo Encarnacion   to   All panelists : I’ve worked with different size organizations (20k vs 1k vs 200) employees. For smaller organizations e.g. 200, what would you consider are most critical numbers to be looked at?

11:01:03 >> From  Jonelle Wilson : Visier

11:03:26 >> From  Mona Dhillon : You are all great thank you for sharing +++

11:04:01 >> From  Audrey Fong   to   All panelists : Thank you!


Some of the attendees…

Name & LinkedIn Profile Group Title Company
Dan Baker Recruiting Atlanta Senior Corporate Recruiter Healthstat
Nyesha Song Recruiting Atlanta Talent Acquisition Coordinator Solidifi
Saundra Ramsey Recruiting Atlanta Talent Acquisition Business Partner hiring all levels of Technology Wahoo Fitness
Connie Hoffman Recruiting Atlanta Senior Recruiter Amazon
Kristina Saunders Recruiting Boston Senior Manager, Talent Acquisition J. Jill
Abigail Wisbach Recruiting Boston Sr. Recruiter Forrester
Freddie Martins Recruiting Boston Lead High Tech Recruiter Signify
Shawn Watzka Recruiting Chicago Senior Recruiter Inpatient Psych Solutions
Marie deGroh Recruiting Chicago Principal Talent Acquisition Partner - Cognitive Solutions & Research IBM
Joseph Holland Recruiting Dallas Recruiting Manager Garver
Jonelle Wilson Recruiting Dallas Sr. Business Consultant, HR/Talent Childrens Health
Tracie Grant Recruiting Denver Senior Director, Talent Acquisition Catholic Health Initiatives
Vira Garcia Recruiting Houston Director of Recruiting vcfo
Bianca Medici Recruiting LA Talent Acquisition Manager Havas Edge
Bez Rengifo Recruiting LA Sr. Manager / Director, People Services (HR Business Partner department) Loma Linda University Health Care
Dang Hua Recruiting LA Talent Acquisition Business Partner Opus Bank
Lance Hunsicker Recruiting LA Executive Recruiter Parsons Corporation
Katherine Amato Recruiting LA Senior Corporate Recruiter Guitar Center
Jessica Pasco Recruiting LA Lead Recruiter Internet Brands
Josh Praus Recruiting LA Senior Talent Acquisition Manager Ordermark
Roseanne Donohue Recruiting NYC Senior Talent Acquisition Manager, North America Radware
Peter Garneau Recruiting NYC Director, Corporate Talent Acquisition + Operations Mattress Firm
Jenna Kalish Recruiting NYC Sr. Recruiter, Talent Acquisition WebMD
Corrinne Wilsey Recruiting Phoenix Senior Manager, Diversity and Inclusion Outreach Insight
Erin Doucet Recruiting Portland Sr. Technical Recruiter XPO Logistics
Marita Arevalo Recruiting Seattle Recruiter Aegis Living
Thom Macfarlane Recruiting Seattle Sourcing Recruiter F5 Networks
Yvette Kamperin Recruiting SFBA VP, Talent Acquisition Scout RFP
Catherine Hansen Recruiting SFBA Senior Manager, Recruiting Hippo Insurance
Audrey Fong Recruiting SFBA Talent Acquisition Manager cPrime
Radhika Aggarwal Recruiting SFBA Senior Technical Recruiter Macy's
Justin Rowland Recruiting The Triangle Sr. Recruiter ? Americas Sales NetApp
Ingrid Smith TA Leaders Director Global Talent Acquisition Globalization Partners
Kristina Droz TA Leaders Director of Talent Acquisition Bluestone Properties
Daniella McDonald TA Leaders Talent Acquisition Leader Looking for Work
Natalie Nowak TA Leaders Director Of Recruiting Barkley
Mahen Kathirithamby TA Leaders Director Of Recruiting Looking for Work
Jessica Malachowski TA Leaders VP of Talent Acquisition and Talent Advancement, North America ABB
Rachel Broder TA Leaders Director Of Recruiting Industrious
George Kinchen TA Leaders Director of Recruiting and Human Resources Barquin International
Kellie Brady TA Leaders Director, Talent Acquisition AxoGen
Frank Han TA Leaders Vice President, Head of Talent Acquisition OpenGov Inc.
John Shearer TA Leaders Director Talent Acquisition Looking for Work
Jan Zizzo TA Leaders Director Talent Acquisition Charter Manufacturing
Steve Chapman TA Leaders Director Talent Acquisition Thornton Tomasetti
Steven Green TA Leaders Vice President | Global Project Lead – Associate Recruiting |Global Human Resources Looking for Work
Mona Dhillon TA Leaders Head of PeopleOps Zest AI
David Baker TA Leaders Sr. Director of Growth & Development/Brokerage Services One Homecare Solutions
Paolo Encarnacion TA Leaders Sr. Talent Acquisition Partner Narvar
Bix Cruz TA Leaders US Head of Recruiting, Airbus Urban Mobility (Vahana, UTM, Voom and Systems) Airbus
Rene Wessels TA Leaders Director Talent Acquisition Crate and Barrel
Kevin Francis TA Leaders Director of Talent Acquisition Lark Technologies
Sean Hanna TA Leaders Head of Talent Acquisition Operations Collibra

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