When there are too many reqs siting on a Recruiter?s desk, the noise from hiring managers begin. What are some steps TA teams can do to help mitigate when hiring more recruiters is not an option?
Listen in on what our panelists have to say.
This event is part of the “Let’s Talk Recruiting” series where a panel of recruiting practitioners get together online and have a conversation on a variety of topics related to corporate recruiting.
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Our Panelists…
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We asked our attendees, “What is one thing that you do when you have too many reqs sitting on your desk?”
Here are their answers:
Chat Messages from the Session…
10:01:14 >> Jeanne Amey : Good Morning!
10:05:35 >> Sean Rehder : Feel free to add any comments or questions here in the Chat area.
Make sure as an attendee, if you message something in the Chat area that you select “All Panelists and Attendees.”
The default is just to Panelists but I want everyone to see the messages coming through.
10:10:55 >> Catherine Hansen : @Craig, I love that message to the business about the req loads and service levels. Curious how you arrive at the magic overload number – is it by position (for example engineering is tough vs a marketing manager)?
10:11:24 >> Daniella McDonald : Looking beyond the reqs or delegating between the current team or business priorities, how can you make the business case for more recruiters?
10:11:25 >> Craig Natale to All panelists : Hi Catherine, it is…all reqs are not created equal, right?
10:11:31 >> Jeanne Amey : We did req load balancing regularly while I was at Princess/Holland America – 18 on team and wide variety of recruiting – call center would explode and we’d need to redeploy to support-
10:11:47 >> Jeanne Amey : We benchmarked outside the company to establish req load levels
10:11:57 >> Elaine DeWitt : Good question Catherine, In my previous job, most of the recruiters had 50 – 60 reqs. And it was in a complex Healthcare organization.
10:12:43 >> Craig Natale to All panelists : we need to set our teams up for success…50 reqs does not do that for most recruiters…though clearly if there is no budget, one is then limited in the approach
10:12:49 >> Jeanne Amey : Call center and like reqs – up to 30 was load, add in any leadership roles – Mgr and Dir or above and that number backs way back to 18-20 as idea… we didn’t always make that but it was the rule of thumb
10:14:03 >> Jeanne Amey : @Elaine – 50-60 seems very high for complex healthcare org
10:15:13 >> Shhailly Sharma : Candidate pipeline has always been a bummer for me
Because HM always come with something new or different in there required skills
which end up in raising bad goodwill for the company
10:16:00 >> Heather Levine : @Elaine – I’m in insurance sales recruiting. Not agnets but their staff. I’m working with up to 50 requests at once. Previouly with large home health company with up to 80 reqs at once. Insane!
10:16:04 >> Daniella McDonald : In one position I had we kept the recruiters at 12 positions each. The positions were more professional like software developers, legal, sales, marketing. In my last position our team had anywhere from 10-40 positions, but many were hourly like drivers, warehouse, retail sales versus professional or management.
10:18:09 >> Elaine DeWitt : Anything over 50 is a challenge, but there were times when I had over 70. We all worked many hours to keep up.
10:18:23 >> Catherine Hansen : Yes, 40-60 reqs in tech industry (engineering) would not be even close to manageable. We have evergreen SWE reqs with various specialties (ex; front end, backend, etc) about 12 at a time
10:19:46 >> Jeanne Amey : @Craig – yeah and as soon as the workforce plan is in and approved ALL reqs get opened at once and expectation is they’ll be filled quickly
10:19:47 >> Heather Levine : Gartner put out info on req load avg over all and by industry. avg was 20 with some less. up to 30 is what was found to be “manageable” although that really isn’t.
10:20:36 >> Jeanne Amey : @Heather – if reqs are all alike – i.e. insurance claims adjusters – 30 can be manageable if the recruiter is efficient with time
10:20:46 >> Craig Natale to All panelists : @Jeanne- the business has to stage those openings…it’s not fair to expect recruiters to complete a front loaded WF plan
10:21:18 >> Heather Levine : Fair. I would agree with that statement. time management is super important.
10:22:04 >> Heather Levine : location of positions and type really help with being able to send candidates to multiple places or even just hire more than one from the pool.
10:22:58 >> Catherine Hansen : @Deborah, completely agree.
10:23:15 >> Song Chang to All panelists : +1 Deborah
10:23:32 >> Jeanne Amey : @Michael – agree – I had a couple of recruiters that would not ask for help – they saw it as a weakness-
10:23:49 >> Jeanne Amey : it wasnt’ until we regularly did req load balancing as a team that they saw there were no consequences
10:25:38 >> Leif Wennerstrom to All panelists : Love monthly agreements
10:27:29 >> Daniella McDonald : We had a recruiting coordinator who we used for some overflow recruiting help. She was working on recruiting projects for the team, but would handle up to 10 reqs as needed.
10:27:51 >> Craig Natale to All panelists : sounds like she needs a promotion!
10:32:53 >> Brian Mulligan to All panelists : daily operating rhythm was always huge for me. I start each day with what’s closest to closing and do whatever I can for that req. this means my “problem children” are saved for last because if I do those first I’ll never get anything done.
10:33:03 >> Brian Mulligan : daily operating rhythm was always huge for me. I start each day with what’s closest to closing and do whatever I can for that req. this means my “problem children” are saved for last because if I do those first I’ll never get anything done.
10:33:20 >> Daniella McDonald : @Craig one of my team members did that calendar blocking too. For calls, for emails, req by req
10:34:02 >> Jeanne Amey : @Brian – agree with your work flow for the day – problem client groups can monopolize your valuable time
10:34:43 >> Catherine Hansen : @Craig, this is very important. Top engineering candidates have multiple offers and are trying to line offers up exactly this way
10:34:56 >> Catherine Hansen : Sometimes we’ll lose our chance to compete if we don’t push certain reqs
10:37:47 >> Catherine Hansen : @All, interested to hear how you “push back” on high priority reqs from leadership bench where they insist on reviewing all CVs (and reject most up front)
10:40:32 >> Jeanne Amey : @Catherine – I had a client group where I had to create reporting to push back as the leader would always push back on any candidates we presented – my solution was an old fashioned Excel report with resumes embedded for a calibration meeting with she and her team members – she did “drive bys” and thought she was being thorough – she wasn’t – it got us through the process with full slate of candidates in front of all for the conversation – the body of work was good – she was scattered
10:41:37 >> Jeanne Amey : busy execs can get lost in the process unless the team is strong in helping them participate in the way that’s most effective
10:43:50 >> Jeanne Amey : @Deborah – every hiring manager thinks they are recruiting experts 🙂
10:44:28 >> Catherine Hansen : @Deborah – yes it’s hard, especially for the kinds of talent your company is searching for. A lot of those skill sets are still nascent and in high demand, esp in Silicon Valley
10:45:15 >> Catherine Hansen : @Jeanne – yes I hear you!
10:45:22 >> Abby Dooley : What is a Proxy account?!
10:48:44 >> Jeanne Amey : @Deborah – we had an intake form as well – it helped really guide the right conversation and expectation setting up front
10:50:08 >> Elaine DeWitt : We also had an “Intake” form and met with the hiring leaders to review and agree on the process and expectations.
10:57:38 >> Jeanne Amey : @Sean – it’s on the ballot in CA that boards of directors must be divers – m/f, lbgtq
10:57:55 >> Jeanne Amey : It may roll through OFCCP and it’s a good trend to be sure
10:58:06 >> Catherine Hansen : Yes – Newsom signed
10:58:09 >> Jeanne Amey : Right Sean
10:58:20 >> Catherine Hansen : For CA based boards
10:58:35 >> Catherine Hansen : THANK YOU PANEL!
10:58:35 >> Jeanne Amey : GREAT session everyone!
Some of the attendees…
| Name & LinkedIn Profile | Group | Title | Company |
